Distressed Butterfly Patch Cardigan Hoodie

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

• HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ?

1. USA 8-12 Days
2. TR 8-12 Days
3. UK 8-10 Days
4. Germany 8-10 Days
5. Canada 8-15 Days
6. Europe 8-12 Days
7. Other 8-18 Days

✈️ Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are: 1 - 3 business days depending on product.

 

• DO YOU SHIP INTERNATIONALLY?

We currently deliver your orders to 51 countries worldwide.

 

LIST OF COUNTRIES:

Austria, Belgium, Bulgaria, Croatia, Czechia, Slovakia, Denmark, Norway, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Italy, Sweden, Germany, United Kingdom, United States, Canada, Australia, South Korea, China, Hong Kong SAR, Malaysia, Japan, Thailand, Vietnam, Brazil, Chile, Colombia, Cyprus, Egypt, Malta, Turkey, United Arab Emirates, Jordan, Kenya, Kuwait, Lebanon, Nigeria, Pakistan, Taiwan

 

• WHERE CAN I FIND MY TRACKING NUMBER ?

All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number

 

• WHEN WILL YOU SHIP MY ORDER ?

Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are 1-4 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!

 

• NOT BE SURE ABOUT A SIZE OR HAVE A QUESTION. HOW DO I FIND THIS INFORMATION ?

If you still have specific questions about a fit of an item or measurement guidelines, please from the chat button at the bottom right or email us for more help.  info@urban-laws.com

 

• MY ORDER STATUS SAYS ''DELIVERED'' BUT I HAVE NOT RECEIVED IT ?

Please contact us at info@urban-laws.com

 

• HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED ?

We will provide you with a return address which you will send the items too. We will for your items to reach the warehouse for inspection. We will send you a Refund or Exchange according to your liking. We typically process returns/exchanges within 48 hours upon receiving your package.

 

• I RECEIVED A FAULTY ITEM

We're sorry to hear you have received a faulty item! Please send us the following info:

· Your Order Number

· Item Name

· Photos that show:

· The fault as clearly as possible

· Full-length photo of the item

Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.

 

• I RECEIVED A WRONG ITEM

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

1. Your order number

 2. The name of the item you did not receive

 3. The name of the item you received in it's place

 4. A clear photograph of the item you have received, including logo 

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

 

• Can't find what you are looking for?

If you didn't find an answer to our question, feel free to contact us - https://urban-laws.com/pages/contact